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PARTS BULLETINNUMBER PO-04-10/81 |
CATEGORY: ORGANIZATION
ATTENTION: PARTS MANAGER
SUBJECT: DMC FREIGHT AND TRANSPORTATION POLICY
Freight Terms - FOB Irvine, California
All transportation costs are prepaid by DMC and
charged back as "service charge" on the applicable
invoice.
Routing - Unless specifically stated by the dealer when
ordered, all parts orders will be shipped via
the most efficient, least expensive mode to
accommodate the dealer delivery requirements.
Carriers will be determined by DMC Traffic
Department unless otherwise specified.
Insurance - All parts shipments will be covered by transit
insurance at dealer net value.
Claims - All transportation loss and damage claims are
the responsibility of the dealer (see Steps for
Effective Claim Recovery) with the exception of
claims against United Parcel Service (UPS).
UPS Claims - Claims against UPS are to be submitted to the
DMC Traffic Department within seven days of
delivery or after a reasonable length of time
for delivery when lost.
Loss -
DMC Traffic Department will have the shipment
traced via UPS and, if lost, credit the dealer
at invoice cost.
Damage -
The dealer will notify the local UPS office,
who will pick up the package, inspect and
return it to DMC for settlement. DMC will
credit the dealer at invoice cost.
(Cont.)
STEPS FOR EFFECTIVE CLAIM RECOVERY
1. Inspect all deliveries, including UPS, and note any visible
damage on carriers receipt under drivers surveillance.
2. When possible, unpack merchandise immediately. Concealed
damage must be reported to the delivering carrier within
15 days of delivery. Follow up with written notification
of intent to file claim.
3. Notify carrier upon discovery of loss or damage and request
inspection and claim forms. Follow up with written notifi-
cation.
4. Compile supporting documentation for claim presentation.
A. Original Bill of Lading
B. Paid Freight Bill
C. Original Invoice
D. Carrier Delivery Receipt
E. Claim Notification
F. Carrier Inspection Report (if performed)
Documents A and B are obtainable from the DMC Traffic
Department.
5. Claim with supporting documentation must be submitted to
the carrier within 9 months of delivery for damage and
after a reasonable length of time for delivery on loss,
with the exception of Federal Express. The requirements
of Federal Express are written notification within 15
days of delivery and the claim filed within 90 days after
receipt of written notification.
6. All damaged parts with packaging should remain available
for inspection at all times up to the final disposition
of the claim.
DE LOREAN MOTOR CO.
Parts Department
Leif R. Montin
National Parts Manager Issued 10/16/81